{"id":8388,"date":"2019-01-11T17:40:55","date_gmt":"2019-01-11T17:40:55","guid":{"rendered":"http:\/\/new.johnlate.com\/faq\/"},"modified":"2019-03-17T21:41:41","modified_gmt":"2019-03-17T21:41:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/johnlate.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row type=”full_width_content” full_screen_row_position=”middle” bg_image=”7912″ bg_position=”center center” bg_repeat=”no-repeat” bg_color=”#383838″ scene_position=”center” text_color=”light” text_align=”left” top_padding=”10%” bottom_padding=”10%” color_overlay=”#0a0a0a” overlay_strength=”0.95″ shape_divider_position=”bottom” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][nectar_highlighted_text style=”full_text”]\n

Frequently asked questions<\/h1>\n[\/nectar_highlighted_text][divider line_type=”No Line” custom_height=”75″][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/4″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”WHO IS JOHN LATE?” font_container=”tag:h2|font_size:18|text_align:center|color:%23e0c394|line_height:20px” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css_animation=”none”][nectar_highlighted_text style=”full_text”]\n

The brand John Late Watches was born back in 2015. The watch is designed by the founder David Wall. In a small apartment in Wimbledon, London he made the first rough draft of the watch but finished it up in V\u00e4stervik, Sweden for final touches. With a background as a designer and photographer he had the possibility to convert a design idea into reality.<\/p>\n

Read more about the brand and John Late here<\/a>.<\/p>\n[\/nectar_highlighted_text][divider line_type=”No Line” custom_height=”20″][vc_custom_heading text=”FREE SHIPPING?” font_container=”tag:h2|font_size:18|text_align:center|color:%23e0c394|line_height:20px” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css_animation=”none”][nectar_highlighted_text style=”full_text”]\n

John Late always offer free shipping worldwide, either with UPS, DHL or Postnord depending on your country and location. Note that returns are not free at this moment.<\/p>\n[\/nectar_highlighted_text][divider line_type=”No Line” custom_height=”20″][vc_custom_heading text=”WHAT PAYMENT PROVIDERS DO YOU HAVE?” font_container=”tag:h2|font_size:18|text_align:center|color:%23e0c394|line_height:20px” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css_animation=”none”][nectar_highlighted_text style=”full_text”]\n

John Late Watches use Klarna as the main payment provider. This is the quickest and a safe way to checkout. Klarna offers you plenty of different payment methods depending on your country and location.<\/p>\n[\/nectar_highlighted_text][divider line_type=”No Line” custom_height=”20″][vc_custom_heading text=”REPLACING BATTERY” font_container=”tag:h2|font_size:18|text_align:center|color:%23e0c394|line_height:20px” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css_animation=”none”][nectar_highlighted_text style=”full_text”]\n

The quartz movement has a replaceable battery that last several years. When it is time for a change, the best and easiest way is to contact your local watch dealer to get a new one. The back plate is easy to remove but we recommend you get professional service when changing battery.<\/p>\n[\/nectar_highlighted_text][divider line_type=”No Line” custom_height=”20″][vc_custom_heading text=”CAN PUT MY WATCH IN WATER?” font_container=”tag:h2|font_size:18|text_align:center|color:%23e0c394|line_height:20px” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css_animation=”none”][nectar_highlighted_text style=”full_text”]\n

All watches from John Late are water resistant (5 ATM) but it is a good idea to avoid water. Not that the watch is not waterproof but the finish and the band will last longer. Note that the warranty do not cover for water issues. The products from John Late should always be treated with care like everything else you love.<\/p>\n[\/nectar_highlighted_text][divider line_type=”No Line” custom_height=”20″][vc_custom_heading text=”HOW DO I USE MY PROMOTION CODE?” font_container=”tag:h2|font_size:18|text_align:center|color:%23e0c394|line_height:20px” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css_animation=”none”][nectar_highlighted_text style=”full_text”]\n

Place your promotional code at the checkout page. Be sure that there are no additional spaces before or after the code.<\/p>\n[\/nectar_highlighted_text][divider line_type=”No Line” custom_height=”20″][vc_custom_heading text=”RETURNS” font_container=”tag:h2|font_size:18|text_align:center|color:%23e0c394|line_height:20px” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css_animation=”none”][nectar_highlighted_text style=”full_text”]\n

You have the right to return any\/all products you have purchased directly from our website within 14 days from purchase date. The product(s) must be unused \u2013 in its original packaging with labels and protective stickers intact. Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store. John Late does not take responsibility for any items lost during the return shipping. Before any return you must request your return by sending a message to returns@johnlate.com<\/p>\n[\/nectar_highlighted_text][divider line_type=”No Line” custom_height=”20″][vc_custom_heading text=”Updated 2019-01-11″ font_container=”tag:h5|font_size:13px|text_align:center|color:%237f7f7f|line_height:13px” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:500%20bold%20regular%3A500%3Anormal” css_animation=”none”][vc_custom_heading text=”John Late AB org.5591213607″ font_container=”tag:h5|font_size:16px|text_align:center|line_height:22px” google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:500%20bold%20regular%3A500%3Anormal” css_animation=”none”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/4″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid”][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” top_padding=”20″ text_align=”left”][vc_column_inner enable_animation=”true” animation=”fade-in-from-bottom” column_padding=”padding-3-percent” column_padding_position=”all” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/3″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid”][nectar_icon icon_family=”iconsmind” icon_style=”default” icon_color=”white” icon_padding=”20px” icon_iconsmind=”iconsmind-Gift-Box”][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1547226351617{margin-bottom: 15px !important;}”]\n

Fast Delivery<\/h4>\n[\/vc_column_text][vc_custom_heading text=”Are your location Sweden we deliver your package in 1-2 days. To the rest of the world 3-5 business days.” font_container=”tag:p|text_align:center|color:rgba(255%2C255%2C255%2C0.65)” use_theme_fonts=”yes” css_animation=”fadeInUp”][\/vc_column_inner][vc_column_inner enable_animation=”true” animation=”fade-in-from-bottom” column_padding=”padding-3-percent” column_padding_position=”all” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/3″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid”][nectar_icon icon_family=”iconsmind” icon_style=”default” icon_color=”white” icon_padding=”20px” icon_iconsmind=”iconsmind-Plane”][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1547226261664{margin-bottom: 15px !important;}”]\n

Free Shipping<\/h4>\n[\/vc_column_text][vc_custom_heading text=”John Late Watches always offer you shipping with no extra cost. All free.” font_container=”tag:p|text_align:center|color:rgba(255%2C255%2C255%2C0.65)” use_theme_fonts=”yes” css_animation=”fadeInUp”][\/vc_column_inner][vc_column_inner enable_animation=”true” animation=”fade-in-from-bottom” column_padding=”padding-3-percent” column_padding_position=”all” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/3″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid”][nectar_icon icon_family=”iconsmind” icon_style=”default” icon_color=”white” icon_padding=”20px” icon_iconsmind=”iconsmind-Cash-Register”][vc_column_text css_animation=”fadeInUp” css=”.vc_custom_1547226687888{margin-bottom: 15px !important;}”]\n

Easy Payment<\/h4>\n[\/vc_column_text][vc_custom_heading text=”Klarna Checkout is the quickest and the easiest way for secure payment. Read more about Klarna here.” font_container=”tag:p|text_align:center|color:rgba(255%2C255%2C255%2C0.65)” use_theme_fonts=”yes” css_animation=”fadeInUp” link=”url:https%3A%2F%2Fwww.klarna.com%2Fus%2F|title:Klarna%20Checkout|target:%20_blank|”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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